1. Purpose

These Terms & Conditions of Sale govern all purchases made on the website operated by Calyera.

By placing an order on our website, the customer confirms that they have read, understood, and accepted these Terms & Conditions of Sale without reservation.

2. Products and Services

Calyera presents its products and services as accurately as possible through descriptions, images, and information available on the website.

However, slight differences may occur between the product images and the actual products, especially due to screen settings, lighting, or updates made by suppliers. These differences do not affect the essential characteristics of the products.

3. Prices

Prices are displayed in the applicable currency at the time of purchase.

Calyera reserves the right to change prices at any time without prior notice. However, the price charged to the customer will be the price displayed at the time the order is confirmed.

Shipping fees, taxes, customs duties, or additional charges may apply depending on the customer’s location and selected shipping method.

4. Orders

To place an order, the customer must provide accurate and complete information, including billing details, shipping address, email address, and payment information.

After placing an order, the customer will receive an order confirmation by email. This confirmation does not guarantee that the order cannot be reviewed, refused, or cancelled in case of payment failure, incorrect information, suspected fraud, or product unavailability.

Calyera reserves the right to refuse or cancel any order for legitimate reasons.

5. Payment

Payments are processed securely through trusted third-party payment providers.

By placing an order, the customer confirms that they are authorized to use the selected payment method. Calyera does not store full payment card details on its servers.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates only and may vary depending on the destination, carrier, customs procedures, public holidays, or circumstances beyond our control.

Calyera cannot be held responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer, or force majeure events.

7. Free Trial and Refund Policy

Calyera offers a 30-day free trial with a 100% money-back guarantee if the customer is not satisfied.

Refund requests must be submitted within 30 days from the purchase date. To request a refund, the customer must contact our support team with their order details.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the bank or payment provider.

8. Returns

Customers may request a return within 30 days of receiving their order.

Returned items must be unused, in their original condition, and returned in their original packaging. Proof of purchase or order confirmation may be required.

Calyera reserves the right to refuse a return if the item does not meet the return conditions, has been used, damaged by the customer, or returned outside the eligible return period.

9. Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, personalization, digital nature, promotional conditions, or other restrictions clearly stated at the time of purchase.

10. Customer Responsibilities

The customer is responsible for providing accurate personal, billing, and shipping information.

The customer must ensure that the delivery address is correct before confirming the order. Calyera cannot be held responsible for failed deliveries or lost packages caused by incorrect or incomplete information provided by the customer.

11. Limitation of Liability

Calyera shall not be liable for indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use our products or services.

Calyera’s liability shall be limited to the amount paid by the customer for the relevant order, except where otherwise required by applicable law.

12. Force Majeure

Calyera shall not be held responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, strikes, transport disruptions, customs delays, technical failures, pandemics, war, government restrictions, or supplier delays.

13. Personal Data

Customer personal data is processed in accordance with our Privacy Policy.

By placing an order, the customer agrees that their information may be used for order processing, delivery, customer support, fraud prevention, and legal compliance.

14. Governing Law

These Terms & Conditions of Sale are governed by the laws of France.

Any dispute relating to these Terms, an order, or the use of the website shall be subject to the competent French courts.

15. Contact Information

For any questions regarding these Terms & Conditions of Sale, please contact us:

Email: calyera@outlook.com
Phone: +33 7 56 90 79 08